Refund policy
Royal Remedies Feel-Good Guarantee
We want you to love your gummies. If you're not happy with your order for any reason, we'll make it right.
How it works
- Contact us within 30 days of delivery at info@royalremedies.com or (954) 637-2527. Include your order number and a quick note about what went wrong.
- We'll offer you a replacement or a full refund of the product price, whichever you prefer.
- No need to ship anything back. Please don't mail hemp products to us.
- Refunds go back to your original payment method within 5–10 business days after approval.
Damaged, missing or wrong items
If your order arrives damaged, is missing an item, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost.
A few limits
- The guarantee covers one claim per customer and up to one order.
- Shipping charges are not refundable, except when we made an error.
- We can't refund orders sent to an incorrect address entered at checkout, or packages marked delivered by UPS to the address provided. If your package is marked delivered but you can't find it, contact us and we'll help you file a claim with UPS.
- Orders that are canceled before they ship are refunded in full.
Questions? Email info@royalremedies.com or call (954) 637-2527.