Privacy policy

Last updated: October 12, 2026

This Privacy Policy explains how Royal Remedies ("Royal Remedies," "we," "us") collects, uses and shares information when you visit royalremedies.com (the "Site") or buy from us. Royal Remedies is located at 6601 NW 14th St, Plantation, FL 33313.

1. Who this Site is for

Our products are for adults 21 and older. We do not knowingly collect information from anyone under 21. If we learn that we have, we delete it. If you believe someone under 21 has given us information, contact info@royalremedies.com.

2. Information we collect

  • Information you give us. This includes your name, email address, shipping and billing address, phone number, date of birth or age confirmation, order details, and anything you send us through our contact or wholesale forms or by email.
  • Payment information. Payments are processed by our third-party payment processor. We do not store full card numbers on our systems.
  • Age verification. To confirm you're 21 or older, we or our age-verification provider may collect your date of birth and, where required, identity information. The provider uses it only to verify your age.
  • Information collected automatically. This includes your IP address, browser and device type, pages viewed, referring site, and how you interact with the Site and our emails. We collect it with cookies, pixels and similar technologies.

3. How we use your information

  • To process, ship and support your orders, including order and shipping updates.
  • To verify your age and that we can legally ship to your address.
  • To respond to questions, wholesale inquiries, and guarantee and refund requests.
  • To send marketing emails if you've subscribed. Every marketing email has an unsubscribe link. We do not send marketing text messages.
  • To improve the Site, prevent fraud and keep the Site secure.
  • To comply with the law, including state hemp-product and tax rules.

4. How we share your information

We do not sell your personal information. We share it only with service providers that help us run the business, and only for that purpose:
- Shopify, which hosts our store and checkout.
- Our payment processor, which processes payments.
- Klaviyo, which sends our emails.
- UPS, which delivers orders.
- Our age-verification provider, which confirms age.
- Analytics and advertising tools, which help us understand Site traffic.

We may also share information when the law requires it, to protect our rights or our customers, or as part of a sale or merger of our business.

5. Cookies

We use cookies to keep your cart working, remember your preferences and understand how the Site is used. You can control cookies in your browser settings or through our cookie banner. Blocking some cookies may affect how the Site works.

6. Your choices and rights

  • Email: click "unsubscribe" in any marketing email, or contact us.
  • Access, correction and deletion: you can ask to see, correct or delete the personal information we hold about you. Depending on your state, you may have additional rights, including the right to opt out of targeted advertising. Use the "Your Privacy Choices" link in our footer or email info@royalremedies.com. We'll respond within the time the law requires and won't treat you differently for using these rights.

7. Data retention and security

We keep order records as long as the law requires for tax and compliance purposes, and other information only as long as we need it. We use reasonable safeguards to protect your information, but no system is completely secure.

8. Shipping area

We sell only to customers in the United States, and the Site is not intended for visitors outside the U.S.

9. Changes to this policy

We may update this policy. When we do, we'll change the "Last updated" date above.

10. Contact us

Royal Remedies, 6601 NW 14th St, Plantation, FL 33313
info@royalremedies.com · (954) 637-2527